Container Unpacking

We handle the unpacks that most carriers avoid. Steel, oversized, heavy, and difficult freight is managed daily in a dedicated facility with the right equipment and an experienced team. One provider from container arrival to empty return.

What We Handle

The freight types that run through our facility every week

01

Steel and structural products

Coils, beams, plate, mesh, and structural steel. High-consequence freight that requires proper lifting gear, planned load-out, and experienced handling to prevent damage and safety incidents

02

Heavy and
oversized items

Freight that exceeds standard forklift capacity or doesn't fit conventional unload methods. Handled using heavy forklifts, reach stackers, and purpose-built unpack jibs.

03

Palletised goods

Standard palletised freight unloaded in the right order to maintain integrity, reduce rehandling, and keep product moving into delivery or storage without delay.

04

Loose and
mixed loads

Containers packed without pallets or with mixed commodity types that require manual sorting, careful staging, and planned load-out to avoid damage and confusion.

05

Food and temperature-sensitive product

Food-grade freight handled with the care and process required to maintain product condition from container to delivery.

06

Industrial and
manufacturing inputs

Raw materials, components, and industrial supplies unpacked and staged for production schedules where delays directly impact output.

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01

Steel and structural products

Coils, beams, plate, mesh, and structural steel. High-consequence freight that requires proper lifting gear, planned load-out, and experienced handling to prevent damage and safety incidents

Image
02

Heavy and
oversized items

Freight that exceeds standard forklift capacity or doesn't fit conventional unload methods. Handled using heavy forklifts, reach stackers, and purpose-built unpack jibs.

Image
03

Palletised goods

Standard palletised freight unloaded in the right order to maintain integrity, reduce rehandling, and keep product moving into delivery or storage without delay.

Image
04

Loose and
mixed loads

Containers packed without pallets or with mixed commodity types that require manual sorting, careful staging, and planned load-out to avoid damage and confusion.

Image
05

Food and temperature-sensitive product

Food-grade freight handled with the care and process required to maintain product condition from container to delivery.

Image
06

Industrial and
manufacturing inputs

Raw materials, components, and industrial supplies unpacked and staged for production schedules where delays directly impact output.

OUR APPROACH

Controlled from first opening to empty return

Approach images

Every unpack starts with a proper plan

Every unpack is planned around the freight, not improvised around whatever equipment happens to be free. Before a container opens, we know what's inside, how it's loaded, what's needed to handle it safely, and where it's going. Steel is lifted with the right gear. 
Approach images

Capability that matches the freight

Heavy and oversized items are handled with purpose-built jibs and heavy forklifts. Palletised goods are unloaded in sequence to prevent damage. Our warehouse team runs up to 120 containers a week through a dedicated facility with the space, equipment, and people to do it properly.
Approach images

The job keeps moving after unpack

Once the freight is out, the job keeps moving. Staged, sorted, and loaded out for delivery. Empty returned and de-hired. You don't manage any of it. One team. One facility. One point of accountability until the job is complete.
Process

The process between your booking and a confirmed empty return

01

Confirm the freight details

Commodity type, container weight, how the load is packed, delivery requirements, and any handling constraints are confirmed before the job is scheduled.

02

Plan the unpack around the freight

Equipment, labour, load-out sequence, and staging requirements are matched to what's actually inside the container.

03

Receive container into depot and plan unpack

The container is received into our facility, checked against the booking details and added to the unpack schedule. Once scheduled, the customer is notified.

04

Unpack safely with the right equipment

The freight is unloaded using the equipment and handling method planned for that specific load. Steel, heavy, oversized, and palletised goods are each handled according to what they require.

05

Deliver the freight and return the empty

Once unpacked, goods are staged, sorted, and loaded out for delivery. The empty container is de-hired and returned. Job closed out and confirmed complete.

Testimonials

What clients say after working with us

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Jerome Gallagher
Corporate Account Manager
Freight Mart International
FREIGHT MART INTERNATIONAL

“I cannot recommend using Scott Lovatt’s for your trucking, unpack and warehousing needs any more highly if you’re reading this and thinking of using them then just do it. Scott’s team is professional. They always follow up and respond in a quick timely manner. What they say they do, they do and nothing is ever too hard for them. Rate requests are quick and the level of customer service is outstanding. I use them for Sideloader deliveries, Container pick up and unpack, Warehousing and redelivery and Country transport to mine sites from the unpacks they do for me as well and they have never let me down.”

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Jason Stockwell
Commercial Director Sila Global
Sila Global

“The Scott Lovatt team are always reliable and easy to deal with. Communication is clear, they’re proactive with updates, and they consistently deliver even when timelines are tight. Makes a big difference having a transport partner we can trust to just get the job done without the back and forth.”

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Simon Lewis
Business Development Manager Complete Freight Services
Complete Freight Services

“Having known and dealt with Scott for close to 20 years now it was an easy decision to have his company provide both transport and warehousing services. The ability for them to problem solve whilst meeting client expectations provides us with confidence that the job will always be handled well.”

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Eddie Luke
General Manager Hume Doors & Timber
Hume Doors & Timber

“We have worked closely with Scott Lovatt Container Cartage and have consistently found their service to be reliable, responsive, and highly professional. Scott and his team are always punctual, communicate well, and importantly, are willing to go the extra mile when it counts. Whether that’s accommodating tight deadlines or stepping in for weekend work to keep things moving. That level of flexibility and commitment makes a real difference in our operations and gives us confidence knowing we have a transport partner we can depend on. We value the partnership and look forward to continuing to work together.”

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Shelene Lok
Logistics Director Oriental Merchant
Oriental Merchant

“Scott Lovatt Container Cartage is a great transport company with high reliability, exceptional communication and professionalism. He and his team had proven themselves by providing timely updates, handle goods with care, offer competitive rates, and display courteous, expert service at all time to Oriental Merchant Pty Ltd – Sydney operations team. When we faced with critical moment, Lovatt is always there to get us through for both cartage and warehouse service. Their tremendous support during Covid Time and when we continuously run out of capacity, Lovatt was always there for us as a trusted partner that got us through our challenges. We had fantastic experience with their reliability and professionalism and we look forward to your partnership for many years to come. Go, Scott Lovatt, you are the best.”

THE DIFFERENCE

Why companies stop searching for a better unpacking provider after the first job

Other Transport Setups
Facility
Dedicated unpack facility purpose-built for the work
Side-of-yard or shared warehouse space
Equipment for heavy freight
Heavy forklifts, reach stackers, and unpack jibs matched to the freight
Standard forklift regardless of load type
Steel handling
Core daily work handled by experienced operators
Avoided, outsourced, or improvised on the day
Unpack planning
Planned before the container arrives based on freight details
Worked out when the container opens
Damage accountability
One team owns the job and the outcome
Blame shifts between the carrier, warehouse, and labour hire
Turnaround speed
Up to 120 containers per week through a structured operation
Slowed by equipment limitations and reactive scheduling
What happens after the unpack
Freight staged, delivered, and empty returned as part of the job
Your problem
Communication
Clear updates as the job progresses through each stage
Updates when chased
FAQ

What most businesses ask before their first unpack job with us

How quickly can you turn around a container once it arrives at your facility?

It depends on the freight type and complexity. Standard palletised containers are typically turned around quickly. Steel, heavy, and oversized loads take longer because they require specific equipment and careful handling. We'll give you a realistic timeframe upfront based on what's actually inside the container.

What equipment do you use for steel and heavy freight unpacks?

Heavy forklifts, a reach stacker, and purpose-built unpack jibs. The equipment is matched to the load, not the other way around. That's how we prevent damage and avoid the improvised handling that causes problems with general carriers.

Who is responsible if the freight is damaged during unpacking?

We are. One team handles the entire unpack under one roof. There's no split accountability between a carrier, a warehouse operator, and a labour hire crew. If something happens, you're dealing with the people who did the work.

Do you handle biosecurity issues or contaminated containers?

If a container arrives with biosecurity concerns, we manage it as part of the process rather than treating it as an unexpected disruption. We'll communicate any issues early so delays and charges can be managed properly.

Can you handle our volume if we're importing regularly?

Our facility runs up to 120 containers per week. Whether you're importing five containers a month or fifty, we'll be upfront about capacity and scheduling so you know exactly where your work sits.

Do you only unpack, or do you deliver the freight as well?

Both. Once freight is unpacked and staged, we deliver it to its final destination using our own fleet. The empty container is returned and de-hired as part of the same job. You don't need to coordinate separate providers for each stage.

What information do you need to quote an unpack job accurately?

Container number, commodity type, approximate weight, how the load is packed, delivery location, and any site access constraints. The more accurate the detail upfront, the fewer surprises later.

Do you use labour hire or subcontractors for unpacking work?

No. Our warehouse team is employed directly and works in our facility daily. That consistency is how we maintain handling quality and safety standards across every container.

What happens if a container is held or delayed at the port?

Port holds and delays are common. When they happen, we monitor the status, keep you informed, and adjust the schedule so the rest of the job stays on track. You're not left guessing.

Next steps

Ready to plan your next job properly?

Request a free assessment
We’ll review the details and respond within 1 business day.